FAQ

Garment Care

While I have personally washed my apparel on a delicate cycle, cold wash inside out with without any issues, we recommend to hand wash (inside out) and hang dry for the most long lasting wear. Please keep in mind that some fading/wear may occur after washing.

Jewelry Care

Please keep in cool dry place. Remove before swimming or showering. Do not spray perfume, lotion or sunscreen directly on jewelry. Natural wear of jewelry may occur. 

Questions on Orders

No DMS on social media please. Please email me momminalatte@gmail.com. Allow up to 2-3 business days for email inquiries. 

Refund Policy & Shipping

Unfortunately, we do not accept returns or exchanges. However, if there is an issue with your order, please email momminalatte@gmail.com. Please allow up to 2-3 business days for email inquiries. 

The goal is a two-three business day turnaround for fulfillment unless otherwise advised of more (on ready to ship items). This timeframe is prior to USPS scanning your package in to their system. In times of high volume this can increase up to one business week. If you notice an increased delay, contact momminalatte@gmail.com. Please note that, priority shipping will not impact the turnaround on any pre-ordered items until the order is complete and ready to ship. 

Pre-orders

Pre-ordered items will be clearly be titled pre-orders or will be in the description. If ready to ship and pre-ordered items are combined, you can expect your package to ship when all items are ready to go. If you do not want to wait for the pre-order item, I recommend you make two separate orders - one for your pre-order items and one for in stock items. Pre-ordered items cannot be canceled, edited or refunded. 

Please keep in mind that sometimes fluctuations in shipment times can occur. All pre-orders are made to order. It is possible to have occasional delays that are outside of my control. In the event that delays occur, I will notify you via email. Please note, pre-ordered items cannot be cancelled or refunded.