FAQ

Garment Care

Please wash on a delicate cycle, cold water, inside out with similar colors and hang dry.  Some fading may occur after washing. 

Jewelry Care

Please keep in cool dry place. Remove before swimming or showering. Do not spray perfume, lotion or sunscreen directly on jewelry. Natural wear of jewelry may occur. 

Refund Policy & Shipping

Unfortunately, we do not accept returns or exchanges. However, if there is an issue with your order, please email momminalatte@gmail.com. 

The goal is a two-three business day turnaround for fulfillment unless otherwise advised of more. This timeframe is prior to USPS scanning your package in to their system. In times of high volume this can increase up to one business week. If you notice an increased delay, contact momminalatte@gmail.com. Please note that, priority shipping will not impact the turnaround on any pre-ordered items until the order is complete and ready to ship. 

Pre-orders

Pre-ordered items will be clearly titled pre-orders. If ready to ship and pre-ordered items are combined, you can expect your package to ship when all items are ready to go. If you do not want to wait for the pre-order item, I recommend you make two separate orders - one for your pre-order items and one for in stock items. Pre-ordered items cannot be canceled, edited or refunded. 

Please keep in mind that sometimes fluctuations in shipment times can occur. All pre-orders are made to order. It is possible to have occasional delays that are outside of my control. In the event that delays occur, I will notify you via email. Please note, pre-ordered items cannot be cancelled or refunded.